Tutorial *Multi*: Enhancing adoption and usage of services by leveraging usability standards

This tutorial will allow participants to explore how social security institutions can transform their digital services through user-centric design and robust usability standards. Drawing on global insights, strategies will be examined to ensure online services are both accessible and genuinely usable for all citizens, including vulnerable populations.

This practical session will equip participants with frameworks, tools and real-world examples to assess and enhance service usability, while fostering innovation in delivering equitable digital social security services. Learn how to evolve from basic digital access to truly user-friendly platforms that serve diverse populations effectively.