Tutorial 3 *English* Building blocks to create intelligent chatbots for improved service delivery

Emerging trends and technologies are easier grasped in a dynamic collaborative tutorial setting. Participants will be able to choose among different dynamic tutorials focused on the topics of Artificial Intelligence, customer-centric and agile approaches, applied digital transformation journeys, digital operational resilience and cybersecurity. The tutorials will engage experts to provide a hands-on learning experience and enable participants to better harness technology to support the goals of their institutions and build better services for their clients.